Covid-19 updates

With the weekend fast approaching we would like to kindly remind you that our Parks are temporarily closed to help limit the spread of the coronavirus. We know these are difficult and uncertain times but would ask you to please continue to follow government guidance and not travel to our parks. Our car parks are all closed and parking in gateways, on verges and in surrounding villages can cause a hazard for the local communities and our Anglian Water key workers.

 

Current Updates as of 22.03.2020

We’ve sadly taken the decision to close all of our water parks to the public with immediate effect to help limit the spread of coronavirus.

We had hoped to keep our green spaces open, but the wellbeing and safety of our customers, visitors and colleagues is the most important thing at this time.

We would encourage everybody to follow the Government’s advice to social distance and not travel wherever possible to protect the most vulnerable in our communities.

We want to keep you updated with information about how we are responding to the coronavirus situation. Below are the answers to some of your most frequently asked questions in light of our current response.

 

FAQ's

Are waterparks still open?

We’ve sadly taken the decision to close all of our water parks with immediate effect to members of the public to help limit the spread of coronavirus. We had hoped to keep our green spaces open, but the wellbeing and safety of our customers, visitors and colleagues is the most important thing at this time.

We would encourage everybody to follow the Government’s advice to social distance and not travel wherever possible to protect the most vulnerable in our communities.

We’ll keep following that advice until it changes and it restrictions are removed we will happily re-open and make everyone welcome.

 

Are you cancelling all your events and activities?

We are reviewing on a three-monthly rolling basis. This means that any event, including weddings, sports, fishing, etc, up to and including the 30 June is cancelled/postponed unless the advice changes.

 

Are you refunding activities and events?

We recognise that some people may really struggle financially during these uncertain times. With a wide range of activities and events planned over the coming months we recognise that this will be an important question to answer quickly and we are looking for a solution to address this. Finding a solution to this issue on such a large scale isn’t something we have done before and we want to ensure any changes and refunds can be processed as easily as possible. We will be in touch with you as soon as we can with further details.

 

Will I get a refund on my Season Ticket/Permit?

Due to the unprecedented measures taken to control the spread of Corona Virus, COVID 19, which resulted in the closure of our Water Parks to the General Public on March 23rd 2020, below outlines the policies set in place for outstanding season ticket renewal applications and for refunding any monies which may be due to customers who have already paid their permit fees for the period covering April 1st 2020 to March 31st 2021, in recompense for the weeks and/ or months of inaccessibility to the facilities at our Water Parks due to the closure.

 
Car Parking Annual Permit Holders

Annual Permits will be valid for when we re-open, expiry dates will be extended by the period we are closed.

 
Fishing Season Ticket Holder
 
For customers who have paid in full for their 2020/21 Season Ticket;

Once the Park returns to normal operations we will offer refunds for the pro rata amount, equivalent to the number of weeks/ months of lost activity/ access to facilities.

 
For customers who opted for the multi-stage payments;

New ‘set ups’ have been paused from 23/3 and no contact will be made to customers who have requested this but have not yet been completed.

Once the Park returns to normal operations we will contact customers to set up/un-pause/amend the future payments on a pro rata amount, equivalent to the number of weeks/ months of lost activity/ access to facilities.

 
Watersports Season Ticket Holders
 
For customers who have paid in full for their 2020/21 Season Ticket;

Once the Park returns to normal operations we will offer refunds for the pro rata amount, equivalent to the number of weeks/ months of lost activity/ access to facilities.

Customers will have the option of offsetting the refund amount due to them against the April 2021-March2022 Season Ticket/ Permit if they wish or If this is not an option, then a direct refund will be offered.

A full refund may be available if circumstances dictate and the boat (if applicable) is removed from site.

 
For customers who have not made payment for their 2020/21 Season Ticket;

We invite all customers to renew their permit once the Parks returns to normal operations and Anglian Water/ Rutland Watersports will process the Season Ticket on a pro rata basis, dependant on the number of weeks/ months remaining until March 31st, 2021.

 

Access to boats in our Boat Parks

Due to the latest Government guidelines and ‘lock down’ as of 23.03.2020 you will be unable to come to site to collect your craft. Please be assured that once the Government guidelines update and we are in a position to allow access you will be able to request this via email  to rutlandwatersports@anglianwater.co.uk and providing the fees for period up to and including March 2020 have been paid and are up to date, the team will attempt to facilitate a date and time for you to collect your craft; please understand that there will only be a timed window available to collect the craft and the team will be following all distancing guidelines set down by the Government.

Once the craft has been removed from the Park, no return will be permitted until the restrictions are lifted and the Park is back to normal operations.

 

When do you plan to reopen?

We are closing all of our water parks to members of the public to help restrict the spread of coronavirus. This decision has been taken with the Government’s latest advice in mind and we’ll continue to proceed as instructed until advice changes or restrictions are removed.

Our visitors and people are a huge part of what makes our parks a great place to visit so as soon as we can re-open, we will happily welcome everyone back.

 

What about the other activities on site ran by third parties?

To ensure the safety of all parties involved, we have also spoken to the tenants at our facilities and advised them to close effective immediately.

 

Alton Water Campsite Opening Delay

Due to the current Government guidance in place, we have taken the hard decision to delay the opening of the campsite at Alton to keep our visitors and staff safe. We will review the situation at the beginning of May with a view to open on 1st June if circumstances allow.

For customers who have current bookings you will be contacted through email with further details regarding your bookings.

 

Rutland Water Music Festival ** Postponed until 12th & 13th June 2021**

In light of the recent changes in Government advice in response to the developing coronavirus outbreak, we have taken the decision to postpone the upcoming Anglian Water Park Music Festival until the summer of 2021.

We understand customers may be frustrated, but we believe this is a necessary and sensible precaution to ensure the wellbeing of colleagues and festival goers.

With this in mind, we are happy to announce that the festival will go ahead at Rutland Water Park across the weekend of the 12th and 13th of June 2021.

Those visitors who have bought tickets for this year’s event can chose whether to defer their booking until next year, or claim a full refund. Refunds can be claimed here on Eventbrite, but if we don’t hear from you by Monday 31st August, your ticket will automatically be rolled over to next year’s festival.

We look forward to welcoming you all next summer. In the meantime, stay safe and keep up to date with all new developments on our social media channels.

Fishing, walking, cycling, water sports

Our water parks not only bring vital water resources for the region, but they also provide a fantastic day out for all the family.

Whether you're looking for an action-packed day on the water, a spot of fishing to escape the stresses and strains of everyday life, or simply want to enjoy a relaxing walk in beautiful surroundings, look no further than our fabulous water parks.